Privacy Policy

TRIMEX AIRSOFT – PRIVACY POLICY

UPDATED 20/05/2018

WHO WE ARE

Trimex Airsoft (Trimex UK Ltd) is a wholesaler of airsoft guns and accessories via our website and from our London showrooms. This privacy policy applies to all visitors and customers using or accessing the Trimex Airsoft website including our blog and other pages on the Trimex Airsoft platform, our mailing address is:

Trimex UK Ltd
Trimex House
Pier Road
Feltham
TW14 0TW

For any privacy-related questions, you can reach us at info@trimexuk.com

WHO WE SHARE YOUR DATA WITH

We use third-party services (data processors) across this website. The extent to which your data is shared with these providers depends on your use of our services, and we list the specific third-parties in use (with links to their privacy policies) below. Each third-party provider has been vetted by us to ensure that privacy policies and practices meet or exceed the same levels of compliance and standards that we follow. We will not rent or sell personally-identifying information to anyone. We may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.

COOKIES

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time they return. We use cookies on our sites to help identify and track visitors, and their usage of our services. We describe the specific cookies used in the sections below. Visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using our websites, with the drawback that certain features may not function properly without the aid of cookies.

WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT

If you create an account on our site, you will be prompted to select a Username and provide your Email Address. When choosing a Username, we strongly advise you not use or include your real name. Usernames cannot be changed at any time. Your Username and Email Address are stored in the website’s database. Your Email Address is used to send you an email with a link to set your password or to send you an email with a link to reset your password in the event you forget your password. Once an account is created, you must contact us via email to have it deleted.

Accounts have a numeric User ID assigned to them when they are created. The User ID cannot be changed. You may optionally complete your Profile by providing your First Name, Last Name, Website (URL) and/or Biographical info. These additional details are also saved in the website’s database. You may edit these details, and your Email Address, in your Profile at any time. Your Username, First Name, Last Name and Email Address are accessible to employees on the site.

If you attempt to log in to our site, we will set a temporary cookie to determine if your browser accepts cookies at all. This cookie contains no personal data and is discarded when you close your browser. If you have an account and you log in to a site, we will set up several cookies to save your login information. The logged-in cookies last for two days. If you select “Remember Me” these cookies will persist for two weeks. If you log out of your account, the login cookies will be removed. It is important that you log out if you are using a public computer. For users that register on our site, we also store the data they provide in their profile indefinitely. All registered users can see, change or delete most of that data at any time except their login name/nickname.

 

EMAIL/CONTACT FORMS/SUPPORT TICKET SYSTEM

We run almost all support through our Support Ticket system which is hosted on our server. Customers using the support ticket solution will need to have an account and be logged in. Customers that email us or use any of the contact forms on our websites, will have their email address, IP address, and any data provided in the contact form or body of the email stored on our email system.

EMBEDDED CONTENT FROM OTHER WEBSITES

Embeds are pieces from other websites that are shown from time to time on our websites. They behave in the exact same way as if the visitor has visited the other website and may use cookies or capture information. Typically, embedded content is from websites that share videos, images, or other content. These services may collect your IP Address, your User Agent, store and retrieve cookies on your browser, embed additional third-party tracking, and monitor your interaction with that embedded content, including correlating your interaction with the content with your account with that service, if you are logged in to that service. Links to the privacy policies of the most common services have been included below.

Facebook (Privacy Policy)
Instagram (Privacy Policy)
Twitter (Privacy Policy)
YouTube (Privacy Policy)
Google (Privacy Policy)

ANALYTICS

We use Google Analytics for tracking visitors and aggregating information about the traffic to our websites. The Google Analytics privacy policy can be found here: https://policies.google.com/privacy. You can learn more about how to opt-out of tracking in Google Analytics here.

MARKETING CAMPAIGNS

We use email marketing to communicate with customers and potential customers from time to time. All email lists and campaigns are “opt-in” meaning we will not send you these sorts of emails unless you indicated that you wish to receive them during signup or other interactions on our website. We may send you “system” emails, such as password reset requests or payment notifications/receipts even if you have not opted-in to email marketing lists. All marketing emails sent by us will include an unsubscribe link in the footer of the email. Emails sent to you may also include standard tracking, including open and click activities. We use WP Newsletter for all scheduled newsletter emails.

PAYING CUSTOMERS

For payment transactions, we use PayPal and EPDQ from Barclays. PayPal’s privacy policy can be found here. Barclays privacy policy can be found here. To comply with accounting and legal requirements, we keep data on financial transactions in the systems above for up to 10 years.

WEBSITE PLATFORM AND HOSTING

Our core website is built on the WordPress platform, leveraging WooCommerce. We also use several plugins to create the website that is detailed in this document if they use your personal data in any way. Website hosting is managed by our in-house team and the data centre of 34SP located in Manchester England. This includes website hosting, backups, web database, file storage, APIs, and log files. You can see the 34SP privacy policy here.

WHAT RIGHTS YOU HAVE OVER YOUR DATA

If you are a registered user or have left reviews or comments on our website you can request to see the data we have about you. Typically for visitors that have left reviews or comments, the data will be their email address, any IP addresses assigned to them at the time of leaving the comments and the user agent strings of the browsers they used. The rest of the data is public as published by the visitors. For registered users or paying customers, this will also include profile information and download, payment, and support ticket histories. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, should direct his/her query to info@trimexuk.com

HOW WE PROTECT YOUR DATA

The security and reliability of our service is our number one priority. We invest heavily in the training of our staff and our infrastructure to ensure that best practices are followed. All staff only have access to parts of the systems that are directly required to complete their work.

WHAT DATA BREACH PROCEDURES WE HAVE IN PLACE

Should any event occur where customer data has been lost, stolen, or potentially compromised, our policy is to alert our customers via email beginning no later than 48 hours of our team becoming aware of the event. We will also report such incident to any required data protection authority.

PRIVACY POLICY CHANGES

Although most changes are likely to be minor, we may change this Privacy Policy from time to time without notification.